How to Generate Healthcare ROI Through an Employer-Sponsored Health Center
U.S. employers today are searching for strategies to provide high-value employee health care. Their goal is to more effectively manage health care cost trends – still rising at more than twice the rate of inflation – and get the greatest value from dollars invested.
In 2014, 32 percent of employers with 1,000 or more workers offered employee health centers, according to a Towers Watson-National Business Group on Health 2013/2014 report. The report’s authors identified offering on-site care one of the top 10 tactics for managing health care costs. A 2014 poll found that 29 percent of self-funded employers with 5,000 or more employees offered work-site health centers. Smaller and medium-sized employers are joining the national momentum by teaming up to participate in on-site health centers, in some cases through business coalitions.[i]
But often on-site health centers fail to meet their full potential. In September 2015, global human resource consulting firm Mercer published these troubling survey findings:
- Just 45 percent of self-funded employers’ workers use health centers when they are offered.
- Only 58 percent of self-funded employers say the health centers helps members control chronic conditions.
- Less than half of the same employers say their health centers are delivering a return on investment.
- Although worksite health centers can stumble in many ways, we believe that most on-site health centers care delivery models do not do enough to proactively manage care and identify cost-savings throughout the health plan.
We do not just operate employee health health centers; the company builds patient-centered medical homes (PCMH). We then uses those homes as a platform for medical risk management and for improving the overall health of an employer’s population. Our data analytics team continually evaluates employers’ historical and current health claims to customize medical offerings, add services or more tightly manage the network – all with an eye to improving worker health and driving down costs.